Shipping & Return Policy

Last Updated: June 2026

Welcome to xenovate.store. We are committed to delivering your orders quickly and ensuring a smooth shopping experience.

Shipping Policy

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.

• Orders are not processed or shipped on weekends or public holidays.

Delivery Time

• Estimated delivery time is 7 business days from the date of shipment.

• Delivery times may vary depending on your location, courier services, weather conditions, or other unforeseen circumstances.

Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout before you complete your purchase.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email, allowing you to track your package.

Return Policy

5-Day Return Window

We offer a 5-day return policy. You may request a return within 5 days of receiving your order.

Return Eligibility

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation must be provided.

Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products caused by customer misuse.

• Products returned without original packaging.

• Customized or personalized items (if applicable).

Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately so we can resolve the issue promptly.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact us at:

Email: Xenovatestore@gmail.com

Thank you for shopping with xenovate.store.